Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

TERMS & CONDITIONS

We at MiRooh take great and extra care in delivering our products and cohere to the highest quality standards. Our focus is also mainly to ensure that every transaction at our website is unblemished. If still you are not happy with any of your purchases, please see options for returning or exchanging any of the items.

Colours

We have made every effort to display the colours of our products that appear on MiRooh as original and authentic as possible. However, as computer monitors, tablets and mobile devices vary as per one’s phone settings and preferences, we cannot guarantee that your monitor's display of colour will be completely accurate. We will not consider/entertain this doubt for any international order, if any. In addition you can order fabric samples of the same.

Defective/Damage/Wrong Supply of products

In case if there is any kind of a manufacturing defect or an imprecise/wrong product has been received, kindly contact/email at info@mirooh.in within 48 Hours of receiving the products. Your email should contain precise details along with images of the defects/complaints of the product delivered to you.

You will only be entitled for an exchange if it meets the following conditions:

An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
If the colour of the product fades away in 60 days after you receive the product.
If the product you receive has a genuine quality/manufacturing defect such as wear and tear.
For exchange of a product of any international order, shipping charges will have to be paid again.
We are unable to offer shipping charges if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

If after purchase you fall into our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:

- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

Our concerned team will verify and analyse the manufacturing defects, hence our customer service team will contact you and apprise you for the necessary action which will be taken from our side. Our decision will be full and final.

The product must be received within 7 days from the date of advice by the Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are still there on the product.

Customers are advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.

In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products.

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms and conditions, at any time without any prior written notice to you. It is your responsibility to review these terms of use regularly for updates. Your continued use of the website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these terms of use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.