Returns, Refunds & Cancellation Policy
At MiRooh, customer satisfaction is of utmost importance to us. If, for any reason, you are not completely satisfied with your purchase, please review our Returns, Refunds & Cancellation Policy below.
Order Cancellation
Orders may be cancelled within 24 hours of placement.
Once an order has been processed or dispatched, cancellation requests cannot be accommodated.
MiRooh reserves the right to cancel any order at its sole discretion before processing and, in such cases, the full amount paid will be refunded to the original payment method.
Eligibility for Returns & Refunds
To qualify for a return or refund:
- The item must be unused, unwashed, unworn, and in its original condition.
- All original tags, labels, packaging, and accessories must be intact.
- The return request must be initiated within 7 days of delivery.
- Proof of purchase and order details must be provided.
Defective, Damaged or Incorrect Products
In the event that you receive:
- A defective or damaged product;
- A product with a manufacturing defect;
- An incorrect product different from the one ordered;
- or A product that materially differs from the specifications displayed on our website,
please contact us within 24 hours of delivery by emailing info@mahamayaglobal.com.
Your request should include:
- Order number
- Contact details
- Description of the issue
- Clear photographs showing the defect, damage, or discrepancy
Our quality assurance team will review the claim and respond within 48 hours.
Exchanges
Where an exchange is approved:
- Products shipped incorrectly by MiRooh will be replaced free of charge.
- Approved exchanges are subject to stock availability.
- The replacement product will be dispatched after verification and approval of the claim.
Refund Process
Once the returned item has been received and inspected, MiRooh will notify you via email regarding the approval or rejection of your refund request.
If approved:
- The refund will be processed to the original method of payment.
- Refunds are typically credited within 7–10 business days, depending on your bank or payment provider.
Non-Refundable Charges
The following charges are non-refundable:
- Shipping charges
- Cash on Delivery (COD) charges
- Any customs duties, taxes, or import charges paid on international orders
Non-Returnable Items
The following items are not eligible for return or refund unless they are defective or incorrectly supplied by MiRooh:
- Customized or personalized products
- Products damaged due to misuse, improper handling, or normal wear and tear
- Products returned without original tags or packaging
Limitation of Liability
MiRooh's liability in relation to any product purchased through the website shall be limited to the purchase price paid for that product.
MiRooh shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of any product purchased from the website.
Contact Us
For any questions regarding returns, refunds, or cancellations, please contact us:
Mahamaya Global Private Limited
Email: info@mahamayaglobal.com
Phone: +91 98718 33333
Our customer support team will be happy to assist you.
